Leapcodes
Leapcodes
Leapcodes

Transforming Airline Passenger Experience with 90% Automation

Customer Overview

A fast-growing regional airline servicing domestic and short-haul international routes. Their operations spanned booking systems, baggage handling, flight operations, and customer service.

Customer Overview
Team working together

The Challenge

Passenger experience was affected by: - High call-centre volumes with repetitive queries - Delayed flight status notifications - Fragmented operational data across isolated platforms - Slow baggage inquiry resolution The airline required a scalable digital layer to streamline customer experience.

The Solution

Leapcodes introduced an intelligent, automated passenger support ecosystem: - Deployed an AI-powered travel assistant for ticket, baggage, and flight queries - Automated flight delay and gate-change notifications - Built a centralized real-time data platform integrating booking, ops, and baggage data - Designed analytics dashboards for crew and operations planning

The Solution

Results Achieved

65% reduction in call-centre workload
35% improvement in customer satisfaction index
20% lower operational support cost
90% automation of ticket and status queries
40% faster baggage inquiry resolution
leapcodes

Enabling Digital Excellence

Leapcodes is a digital transformation company delivering brand marketing, custom software development, AI solutions, and cloud services across industries.

Services
Industry Solutions
Company
Contact

Kochi

Delivery Center

1st Floor, Sunpaul Blueberry, Infopark Expy, Rajagiri P.O, Kochi, Kakkanad, Kerala 682039

Bengaluru

Headquarters

1st Floor, 52, SPD Plaza 4th A Cross Road, Koramangala, Bengaluru, Karnataka - 560095

+91 88610 61626

+91 89434 15989

hello@leapcodes.com

© 2026 Leapcodes Private Limited. All rights reserved.